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Refund Policy

Baggage Freight Refund Policy


Refund Policy

If you wish to cancel your booking, and a courier driver has not already collected goods, we can refund the full amount , however a CANCELLATION FEE $25.00 will apply.
Cancellation cannot occur once your consignment has been collected by our driver.  (in this case an alteration for delivery address can only occur and freight services remain chargeable)

If you wish to alter the details of the pick up or delivery details at any stage, a fee of $25 will apply to cover administration costs.

If the driver attempts to make a delivery to the destination address and no- one is home to receive goods and sign for goods, a re-delivery fee of $35 will apply.

 If the driver is unable to collect goods, due to insufficient packaging and inappropriate labeling, a FAILED COLLECTION FEE of $25 will apply, and the driver will need to be rebooked to return on the next business working day.

Surcharges


1) If it is found that the dimensions or weight of the goods to be shipped are more than those quoted at the time of booking then a surcharge of $16.00 + GST will be charged as well as extra shipment costs for the additional amount.

2) If a manual consignment note has been used instead of the barcoded label supplied by Baggage Freight, we reserve the right to charge a penalty fee of $25.00 recovering administration costs

3) A surcharge of $26.00 will apply if the sender is not in when the courier arrives.

4) A surcharge may be applied if a re delivery is necessary.

5) Some areas may be subject to an additional remote area surcharge, which is not included in the original quote.

6) Government taxes, duties and customs fees are not included in our shipping prices and are payable directly by the customer to the Government authority if applicable. The customer will be notified directly if any payment is required.

7) A re-delivery charge may be applicable at some destinations.. A re delivery charge may be applied for each delivery attempt.

8) An oversized surcharge may be applicable in some cases. This price will vary depending on the carrier chosen.

CONDITION: These surcharges may be applied to your credit card after delivery has already occurred.


CONDITION: By booking you are hereby agreeing to all surcharged outlined in our SURCHARGES list, These surcharges may be applied to your credit card after delivery has already occurred.  All detailed information on surcharges can be found on this link http://yourfreightagent.com.au/support/surcharges-list/


Re-Delivery Fee / Futile Delivery fee

Applicable when the receiver is not available on the first delivery attempt and a redelivery / depot collection occurs.


Couriers Please – Not Applicable

Fastway – 2 delivery attempts included. 3rd attempt Payable online via Fastway website $5.50

Startrack – Calculated per kilo (minimum $20)

Hunter Express – Calculated per kilo from depot to delivery address

Allied Express – Calculated per kilo

Toll Priority – $29.00

Toll Ipec – $32.00

Toll NQX – Calculated per kilo

TNT Domestic – $22

YFA Domestic – Calculated per kilo, from $55

TNT International – $22

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Residential Pick Up Fee

Built in when you tick RESIDENTIAL on the quote calculator. Should you incorrectly declare at the time of quoting; this fee will be imposed.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Not Applicable

Hunter Express – 35-49kg $15*

Hunter Express – 50-74kg $30*

Hunter Express – 75-99kg $44*

Hunter Express – 100kg+ $65*

Allied Express – Not Applicable

Toll Priority – Not Applicable

Toll Ipec – Not Applicable

Toll NQX – Not Applicable

TNT Domestic – $6.60

YFA Domestic – $39.00

TNT International – $5.50

BFO – Not Applicable

BFI – Not Applicable

YFA International – $5

Sea Freight – $5

Door to Airport – $5

*Hunter Express is applicable DEAD WEIGHT vs CUBIC WEIGHT


Residential Delivery Fee

Built in when you tick RESIDENTIAL on the quote calculator. Should you incorrectly declare at the time of quoting; this fee will be imposed.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Not Applicable

Hunter Express – 50-74kg $30

Hunter Express – 75-99kg $44

Hunter Express – 100kg+ $66

Allied Express – 22kg $15.50 – dead weight or cubic weight

Allied Express – 23-55kg $21.00 – dead weight or cubic weight

Allied Express – 56-90kg $48.50 – dead weight or cubic weight

Allied Express – 91kg + $92.50 – dead weight or cubic weight

Toll Priority – Not Applicable

Toll Ipec – Not Applicable

Toll NQX – Not Applicable

TNT Domestic – $5.50

YFA Domestic – $39.00

TNT International – $6.60

BFO – $10

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Oversize Fee

Applicable when a shipment exceeds the carriers general limitations. Varies country to country and from each carrier. Please check prior to shipping should any item exceed 100cm


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Not Applicable

Hunter Express – 150cm – 249cm $15.40

Hunter Express – 250cm – 399cm $77.00

Hunter Express – 400cm – 599cm $308.00

Hunter Express – 600cm+ P.O.A

Allied Express – Calculated per kg any length over 120cm

Toll Priority – Calculated per kg

Toll Ipec – Not Applicable

Toll NQX – Calculated per kg

TNT Domestic – 150cm – 199cm $10.00

TNT Domestic – 200cm – 299cm $30.00

TNT Domestic – 300cm – 399cm $40.00

TNT Domestic – 400cm – 499cm $270.00

TNT Domestic – 500cm – 599cm $470.00

TNT Domestic – 600cm+ $620.00

YFA Domestic – 300cm – 600cm $130.00

YFA Domestic – 601cm – 900cm $378.00

YFA Domestic – 901cm+ P.O.A

TNT International – Calculated per kg

BFO – Calculated per kg

BFI – 120cm+ $145.00

YFA International – Calculated per kg

Sea Freight – Calculated per kg

Door to Airport – Calculated per kg


Customs fees, duties & taxes

Due to the fact that CUSTOMS are a government authority we do not quote their fees on their behalf. We are not a customs agent. Duties rate will depend on the type of items being imported. You can check this by contacting CUSTOMS in the destination country. This rate is at the discretion of customs and we are not allowed to quote this as these charges vary for every shipment. If Duties, Taxes, Customs fees or quarantine fees are billed by the carrier to Your Freight Agent Pty we reserve the right to on-forward these charges to you, and an admin fee of $25 will be applicable in addition to customs fees.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Not Applicable

Hunter Express – Not Applicable

Allied Express – Not Applicable

Toll Priority – Not Applicable

Toll Ipec – Not Applicable

Toll NQX – Not Applicable

TNT Domestic – Not Applicable

TNT International^

BFO^

BFI^

YFA International^

Sea Freight^

Door to Airport^


^ ALL INTERNATIONAL SERVICES MAY INCUR THESE CHARGES: Government taxes, duties, destination fees and customs fees are not included in our shipping prices and are payable directly by the customer to the Government authority if applicable. The customer will be notified directly if any payment is required.


Personal Effects (non commercial shipment) fee

Fee imposed by the carrier to move any personal / gift items which are not of commercial nature.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Not Applicable

Hunter Express – Not Applicable

Allied Express – Not Applicable

Toll Priority – Not Applicable

Toll Ipec – Not Applicable

Toll NQX – Not Applicable

TNT Domestic – Not Applicable

TNT International – $150.00

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Re-Direction Fee

Applicable when any party instructs the carrier to deliver the goods to an alternate address than the one on the consignment note. This can be a re-delivery surcharge fee + additional freight costs to new address.


Couriers Please – minimum $10.80 and calculated per kg

Fastway – Calculated per kg

Startrack – Calculated per kg

Hunter Express – Calculated per kg

Allied Express – Calculated per kg

Toll Priority – Calculated per kg

Toll Ipec – Calculated per kg

Toll NQX – Calculated per kg

TNT Domestic – Calculated per kg

YFA Domestic – Calculated per kg

TNT International – Calculated per kg

BFO – Calculated per kg

BFI – Calculated per kg

YFA International – Calculated per kg

Sea Freight – Calculated per kg

Door to Airport – Calculated per kg


Return to Sender (RTS) Fee

Applicable when either the receiver refuses delivery, the goods are undeliverable, or either party relating to the booking requests a RETURN TO SENDER. This includes items that may be damaged. Goods are not returned free of charge and RTS fee may apply.


Couriers Please – Calculated per kg

Fastway – Calculated per kg

Startrack – Calculated per kg

Hunter Express – Calculated per kg

Allied Express – Calculated per kg

Toll Priority – Calculated per kg

Toll Ipec – Calculated per kg

Toll NQX – Calculated per kg

TNT Domestic – Calculated per kg

YFA Domestic – Calculated per kg

TNT International – Calculated per kg

BFO – Calculated per kg

BFI – Calculated per kg

YFA International – Calculated per kg

Sea Freight – Calculated per kg

Door to Airport – Calculated per kg


Tailgate Fee

Applicable when any item over 30kg* does not have a forklift / assistance available at the collection / delivery point. Due to OH&S laws drivers can only lift 30kg* unassisted. For goods 30kg*-50kg assistance is required. If no assistance is available any item over 30kg* requires a tailgate which is at an additional cost.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Quoted on a per job basis, based on per kg

Hunter Express – $85 each end

Allied Express – $65 each end

Toll Priority – TBA

Toll Ipec – $85 each end

Toll NQX – TBA

TNT Domestic – TBA

YFA Domestic^ – $85 each end *maximum a driver can lift is 25kg

TNT International – TBA

BFO – TBA

BFI – TBA

YFA International – Not Applicable

Sea Freight – TBA

Door to Airport – TBA


^YFA Domestic – Any item that is bulky or over 25kg requires tailgate, forklift, or assistance at the delivery point. 25kg – 45kg can be lifted off by hand if ample assistance is provided (note; a hand unload fee may apply). Items 45kg+ will require a tailgate service if no forklift is required. It is at the drivers discretion when this tailgate fee is charged.


Futile Pick Up Fee

Applicable when the goods are not ready / no one is available for collection / address is incorrect. Applicable for each collection attempt.


Couriers Please – $25

Fastway – $25

Startrack – $25

Hunter Express – $65.00* metro areas only (excluding Darwin), other areas P.O.A

Allied Express – $25

Toll Priority – $25

Toll Ipec – $25

Toll NQX – $40

TNT Domestic – $25

YFA Domestic – $65 – $142 depending on size of shipment

TNT International – $25

BFO – Not Applicable

BFI – Not Applicable

YFA International – $25

Sea Freight – $25

Door to Airport – $25



Consignment Note Reprint Fee

Applicable when the consignment note is damaged, un-scannable, smudged, or not printed correctly and the carrier needs to re-print the documentation at the depot to ensure successful delivery.


Couriers Please – $5

Fastway – $5

Startrack – $5

Hunter Express – $4

Allied Express – $5

Toll Priority – $5

Toll Ipec – $5

Toll NQX – $5

TNT Domestic – $5

YFA Domestic – $5

TNT International – $5

BFO – $5

BFI – $5

YFA International – $5

Sea Freight – $5

Door to Airport – $5


Alteration Fee / Address Correction Fee / Incorrect Address

When any details of a shipment are to be corrected by YFA, the sender, the receiver, the third party, or address details are entered incorrectly at the time of booking.


Couriers Please – $25

Fastway – $25

Startrack – $25

Hunter Express – $25

Allied Express – $25

Toll Priority – $25

Toll Ipec – $25

Toll NQX – $40

TNT Domestic – $25

YFA Domestic – $25

TNT International – $25

BFO – $25

BFI – $25

YFA International – $25

Sea Freight – $25

Door to Airport – $25


Minimum Freight Charge

A charge billed by the carrier if your item is sent on a PALLET or SKID – resulting in a minimum kg billed by the carrier. If you are sending a PALLET or SKID on any of the below services please confirm with our team prior to booking.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Not Applicable

Hunter Express – SKID minimum kg billed = 125kg, PALLET minimum kg billed = 250kg

Allied Express – Not Applicable

Toll Priority – Not Applicable

Toll Ipec – Not Applicable

Toll NQX – Not Applicable

TNT Domestic – Not Applicable

YFA Domestic – Not Applicable

TNT International – Not Applicable

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Loading Time Fee / Waiting Times

Applicable when drivers are required to wait at the collection / delivery point or if loading / unloading exceeded 10 minutes.


Couriers Please Not Applicable

Fastway – Not Applicable

Startrack – TBA

Hunter Express – $143 / hour – charged per 10 minutes

Allied Express – TBA

Toll Priority – Not Applicable

Toll Ipec – TBA

Toll NQX – TBA

TNT Domestic – TBA

YFA Domestic – TBA

TNT International – TBA

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Remote Area / Extended Delivery Area Fee

Additional fees imposed by carriers for shipments to remote / rural locations. Please check with our team prior to booking if you are sending to / from a remote / regional location. Not all remote fees can be inbuilt to our system as these are quoted by the carrier on a case by case basis.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – TBA

Hunter Express – Calculated per kg

Allied Express – Calculated per kg

Toll Priority – Calculated per kg

Toll Ipec – Calculated per kg

Toll NQX – Calculated per kg

TNT Domestic – $40

YFA Domestic – Calculated per kg

TNT International – $40

BFO – $38 or per kg

BFI – $40 or per kg

YFA International – TBA

Sea Freight – Not Applicable

Door to Airport – Not Applicable


PO Box Delivery Fee

Applicable when delivering to a PO box / Post Office Box.


Couriers Please – CANNOT DELIVER TO PO BOX

Fastway – CANNOT DELIVER TO PO BOX

Startrack $25

Hunter Express – CANNOT DELIVER TO PO BOX

Allied Express – CANNOT DELIVER TO PO BOX

Toll Priority – CANNOT DELIVER TO PO BOX

Toll Ipec – CANNOT DELIVER TO PO BOX

Toll NQX – CANNOT DELIVER TO PO BOX

TNT Domestic – CANNOT DELIVER TO PO BOX

YFA Domestic – CANNOT DELIVER TO PO BOX

TNT International – CANNOT DELIVER TO PO BOX

BFO – CANNOT DELIVER TO PO BOX

BFI – CANNOT DELIVER TO PO BOX

YFA International – CANNOT DELIVER TO PO BOX

Sea Freight – CANNOT DELIVER TO PO BOX

Door to Airpor – CANNOT DELIVER TO PO BOX


Carded Freight Fee

Applicable when the driver cannot deliver goods and a card is left to organise re-delivery


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – $15.00

Hunter Express – Not Applicable

Allied Express – Not Applicable

Toll Priority – Not Applicable

Toll Ipec – Not Applicable

Toll NQX – Not Applicable

TNT Domestic – Not Applicable

TNT International – Not Applicable

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Return to Post Office Fee

When delivery is unsuccessful and the carrier takes goods to nearest Post Office for collection.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – $15.00

Hunter Express – Not Applicable

Allied Express – Not Applicable

Toll Priority – Not Applicable

Toll Ipec – Not Applicable

Toll NQX – Not Applicable

TNT Domestic – Not Applicable

TNT International – Not Applicable

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Goods not sent in Satchel Fee

Applicable when a satchel service is selected but goods are not sent in the carriers specific branded satchel. All satchel services must utilise the specific carriers satchel. If you do not have a satchel available please check with our team prior to shipping or select another service.


Couriers Please – Calculated per kg

Fastway Calculated – per kg

Startrack – Calculated per kg – fees can be exorbitant

Hunter Express – Not Applicable

Allied Express – Not Applicable

Toll Priority – Not Applicable

Toll Ipec – Not Applicable

Toll NQX – Not Applicable

TNT Domestic – Not Applicable

TNT International – Not Applicable

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


After Hours Delivery Fee

Applicable when delivery is required after standard business hours.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Not Applicable

Hunter Express – P.O.A

Allied Express – P.O.A

Toll Priority – P.O.A

Toll Ipec – P.O.A

Toll NQX – P.O.A

TNT Domestic – P.O.A

YFA Domestic – P.O.A

TNT International – P.O.A

BFO – $40

BFI – $70

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Dangerous Goods Fee

Applicable when sending dangerous items. All DG iteems must be checked prior to sending. Please email info@yourfreightagent.com.au the MSDS form from the manufacturer, the qty and details. Please refer to https://yourfreightagent.com.au/prohibited-restricted-items/


Couriers Please – P.O.A

Fastway – P.O.A

Startrack – P.O.A

Hunter Express – P.O.A

Allied Express – P.O.A

Toll Priority – P.O.A

Toll Ipec – P.O.A

Toll NQX – P.O.A

TNT Domestic $96

YFA Domestic – P.O.A

TNT International – P.O.A

BFO – P.O.A

BFI – P.O.A

YFA International – P.O.A

Sea Freight – P.O.A

Door to Airport – P.O.A


Hand Unload Fee

Applicable when the driver needs to hand unload goods over 25kg without assistance. This can also be applied if there are many boxes to be unloaded at a single delivery point (regardless of weight), or if any box is considered bulky (eg furniture, larger items, awkward items).


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – P.O.A

Hunter – Per KG

Allied Express – P.O.A

Toll Priority – Not Applicable

Toll Ipec – P.O.A

Toll NQX – P.O.A

TNT Domestic – P.O.A

YFA Domestic – $44 per 15 Minutes

TNT International – P.O.A

BFO – P.O.A

BFI – P.O.A

YFA International – P.O.A

Sea Freight – P.O.A

Door to Airport – P.O.A


Two Person Delivery Fee

Applicable when goods exceed 30kg and there is no assistance at the delivery point. 2 drivers are required to unload the goods.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – P.O.A

Allied Express – P.O.A

Hunter Express – P.O.A

Toll Priority – P.O.A

Toll Ipec – P.O.A

Toll NQX – P.O.A

TNT Domestic – P.O.A

YFA Domestic – P.O.A

TNT International – P.O.A

BFO – P.O.A

BFI – P.O.A

YFA International – P.O.A

Sea Freight – P.O.A

Door to Airport – P.O.A


Phone Call Prior to Delivery Fee

Applicable when the receiver requires phone call prior to delivery.


Couriers Please – Not Available

Fastway – Not Available

Startrack – Not Available

Hunter Express – $5.50

Allied Express – $5.00

Toll Priority – Not Available

Toll Ipec – Not Available

Toll NQX – Not Available

TNT Domestic – Not Available

YFA Domestic – No charge

TNT International – Not Available

BFO – Not Available

BFI Not Available

YFA International – Not Available

Sea Freight – Not Available

Door to Airport – Not Available


Pallestised Freight / Packaging Fee

Applicable when goods need to be re-packed or packaged onto a pallet for transport. This can be due to poor packaging, or multiple cartons that need to be consolidated onto a pallet for transport.


Couriers Please Not Applicable

Fastway – Not Applicable

Startrack – TBA

Hunter Express – $42 pallet supply, + $36 per 15 minute labour to pack

Allied Express – $30

Toll Priority – Not Applicable

Toll Ipec – $50

Toll NQX – TBA

TNT Domestic – TBA

YFA Domestic – TBA

TNT International – TBA

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – $75

Door to Airport – $75


Manually Handled Freight Fee (MHP fee)*

Fee will be charged per item on items which are not compatible with the carriers sortation system and require manual handling due to size*, weight**, fragility (including glass), poor packaging or unusual shape (including tubes, flat pack items and dangerous goods), liquid, odd containers and any unusual item not in a standard carton. Will also apply to items such as furniture, glass, musical instruments etc.


* Length <200mm or >1200mm and/or

Width <100mm or >600mm and/or

Height <15mm or >800mm and/or

Diagonal Length >1200mm


**Weight <250g or >30kg


*** A MHP fee will be charged for an item in addition to any other applicable surcharge for the consignment, including oversize surcharge and Dangerous Goods’ surcharge.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – $12.55 per item

Allied Express – Not Applicable

Toll Priority – $17.00

Toll Ipec – $10.00 *

Toll NQX – Not Applicable

TNT Domestic – $12.55 per item

YFA Domestic – TBA

TNT International – Not Applicable

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


Non-conveyable Fee (SNC fee)*

Fee will be charged per item on items which are not compatible with the carriers sortation system and require manual handling due to size*, weight**, fragility (including glass), poor packaging or unusual shape (including tubes, flat pack items and dangerous goods).


*** A SNC fee will be charged for an item in addition to any other applicable surcharge for the consignment, including oversize surcharge and Dangerous Goods’ surcharge.


Couriers Please – Not Applicable

Fastway – Not Applicable

Startrack – Not Applicable

Allied Express – Not Applicable

Toll Priority – Not Applicable

Toll Ipec – $10 *

Toll NQX – Not Applicable

TNT Domestic – Not Applicable

YFA Domestic – TBA

TNT International – $50

BFO – Not Applicable

BFI – Not Applicable

YFA International – Not Applicable

Sea Freight – Not Applicable

Door to Airport – Not Applicable


All fees and surcharges are mirroring that of the carriers fees and surcharges and are subject to change without notice


All fees and surcharges can be charged to your credit card after delivery.